Glossary

What is the trust dial?

The trust dial is a Hadrian-native concept that lets operators control how much autonomy AI is given in processing cases — ranging from GATED (AI surfaces findings, a human must confirm every step) to AUTONOMOUS (AI acts within defined bounds, humans review exceptions). It is how Hadrian models the fundamental question: when do you let the machine decide, and when do you make a human accountable?

The problem it solves

Every lender using AI faces a trust question: the AI might be faster, but who is accountable if it is wrong? A binary choice — 'use AI' or 'don't use AI' — is too blunt. Different decision types, deal sizes, and risk tolerances call for different levels of human oversight.

The trust dial makes this a configurable, auditable setting rather than an engineering assumption buried in code. Operators set it; the audit log records what it was set to at the time of each decision.

GATED vs AUTONOMOUS

At GATED, AI surfaces analysis and recommendations but every case transition requires explicit human confirmation. No step proceeds without a person saying yes. At AUTONOMOUS, AI can take defined actions within established rules, with humans reviewing exceptions and edge cases rather than every deal.

Most teams start closer to GATED — building trust in the AI's outputs — and move the dial as confidence grows. The dial can be set differently by case type, deal size, or team.

FAQ

Trust Dial — common questions

Is the trust dial a compliance feature?

It is a governance feature. It makes the level of human oversight an explicit, auditable choice — rather than an implicit one. That transparency is useful for compliance, but Hadrian does not claim any dial setting makes you compliant.

Can different case types have different dial settings?

Yes. A team might run smaller, lower-risk deals at a higher autonomy setting while keeping large or unusual deals GATED for human review. The dial is operator-configured, not a platform default.

Case lifecycle Tamper-evident audit log

The institution around the intelligence

See Hadrian run your case lifecycle — intake to close, every decision audited.

Governance-native case processing for lenders and regulated teams.

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